Privacy Policy
How Innercity Campers Ltd collects, uses and protects your personal data.
Draft for client review – this policy must be checked and approved by Innercity Campers Ltd (retention periods, providers, cookies and ICO registration) before the site goes live.
Privacy policy
This privacy policy explains how Innercity Campers Ltd (“we”, “us”, “our”) collects, uses and protects your personal data when you use this website, contact us, buy from our shop or book our services. We are the data controller for this information.
Innercity Campers Ltd, Unit 7, Croft Industrial Estate, Bury, BL9 8QG. Email: Office@innercitycamper.co.uk. Phone: 07576 574799.
The information we collect
- Contact and enquiry details – your name, phone number, email address, your van’s make, model, year and registration, and anything else you tell us when you fill in a form, call or email us.
- Order details – your billing and delivery address and the products you buy. Card payments are handled by our payment provider; we do not see or store your full card details.
- Booking details – the work agreed, your booking dates, quotes, invoices and payments.
- Newsletter – your email address, if you sign up.
- Website usage – technical information such as your IP address, browser and the pages you visit, collected through cookies (see below).
How and why we use it
- To respond to your enquiry and prepare a quote – this is necessary to take steps at your request before entering into a contract.
- To carry out your booking or deliver your order – necessary to perform our contract with you.
- To keep accounting and tax records – necessary to comply with our legal obligations.
- To send our newsletter and offers – only with your consent, which you can withdraw at any time using the unsubscribe link or by contacting us.
- To run, secure and improve our website – our legitimate interests in operating a safe, working website.
Who we share it with
We only share your information with organisations that help us run our business, such as our website host, email and form providers, payment processors, couriers delivering your order, and our accountants. They may only use it to provide their service to us. We never sell your personal data.
Some of these providers may store data outside the UK. Where they do, we make sure appropriate safeguards are in place, such as UK adequacy regulations or the International Data Transfer Agreement.
How long we keep it
We keep enquiry details for up to 2 years after our last contact with you, unless you become a customer. We keep customer, order and booking records for 6 years after the end of the financial year they relate to, as required for tax purposes. Newsletter details are kept until you unsubscribe.
Cookies
Our website uses cookies that are essential for it to work, such as those that run the shop basket and checkout. With your consent, we may also use analytics cookies to understand how visitors use the site. You can change your cookie preferences or block cookies in your browser settings at any time.
Your rights
Under UK data protection law (the UK GDPR and the Data Protection Act 2018) you have the right to ask for a copy of your personal data, to have it corrected or erased, to restrict or object to how we use it, to ask for it to be transferred to you or another organisation, and to withdraw consent at any time where we rely on consent. To make a request, contact us using the details above. We will respond within one month.
Complaints
If you have a concern about how we use your data, please contact us first and we will do our best to put it right. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page. This policy was last updated in October 2026.
